Bad customer service

I bought a plasma stand and it was delivered to me early this year then a few months later the door got out of the rail and I reported to the store in clearwater and the store sales person pretended to be assisting with logging a complaint and he didn't. A month later I went to bradlaws in maponya and it was logged and I received a reference saying that JD will contact me to arrange for collection and two months went by no call nothing . Today I called 3 times and they pretend to be assisting and they informed me that a guy by the name of redman from bradlaws maponya will contact me and give feedback in fifteen minutes a d nothing still.