Bad Customer Service

<p>I bought a couch from Rochester last month and after fighting for it to be delivered, it was finally delivered but we were not happy with the fit (as we also found out we could have received it to our specification without the lead time we were informed of during the purchase). We then went to the store the following day of delivery to let them know and we were told it would be take and we would get what we wanted. But till this day, it has been back and forth with me always making calls to the branch because no one EVER calls to give us an update. When I call I talk to different people who always give me different answers and they always promise to call back but never do. I am all out of energy of trying to sort this out as I even called customer service at one point as I am not getting anywhere with the branch. But as I bought the couch there (at the branch), they tried to connect me with the branch of which I'm still going around in circles needing help for a couch I paid cash for. The only thing I ever get seem to be empty promises of call backs which never happen! I'm literally at a point where I don't want this couch anymore as I've had enough. We have never used it, as we have been having hopes that it was going to be taken back. I really don't know what it will take for some real assistance and not empty promises!</p>