bad customer service

I bought two Sealy bed in 2017 from their store in Northgate. The bed actually squeaks and its been two months and no one has come out to look at the bed. the request barcode no which i don't have. given them my account number and they could not pick me up on system. this is totally ridiculous, i want my bed exchanged or i want a refund as these beds are not cheap, no one get back to me.