Bad customer experience

17 Days ago I sent an email cancelling my lay-buy. McCarthy responded that I have to send my bank statement. I did send him the statement the very same day. After 3 days I did a follow up and ask him when will I get my refund. he said will advise when my refund has been approved didn't state after how long. I called their customer service department after a week and I was told it will take 7 to 14 days didn't state working or not working business days. Yesterday I got an email from McCarthy asking if did I get my refund and I said no. He said will do a follow up with finance or accounts department. Then I got another email that said they want a bank statement that's stamped. After 17 Days they want a stamped statement. Whoever is dealing with accounts they'renot doing their Jobs their could have sent me an e-mail for a stamped bank statement. I am ****ed their customer service sucks at this day and age when the customer service need to be at it's level best they are giving us ****. I am so not impressed with their service. No sense of urgency. I sent back the bank statement with stamp around midday McCarthy didn't reply. Rochester your service is bad and tiring. I guess will not wait for another 2 weeks.