BAD CUSTOMER CARE

Bought a Grafton Everest lounge suite from Rochester Carnival Mall cash. Sagging appear in 2 weeks time. Sagging was reported immediately with photos Waiting a month to come and collect my lounge suite. Got a loan suite from them. After a month i got my suite back, nothing was done on the sagging and all the couches is scew and more worse than it was. I wrote a letter stating that this couches is not good and i want my money back. Inspector came out he took a video of the couches (all the scew coaches and saggings) Warehouse called and said they can not do something at the moment the couches must go back to warehouse for the second time for inspection by Grafton Everest inspector, they can't do it now because Grafton is closing on the 5th of Dec 2018. Bad, bad customer services.