Bad bad bad service.

<p>I sent my Richmond cinema couch in to be repaired on the 14th of February 2017. The fabric was peeling and se seat was sagging in. I then waited for about 2 weeks to see if I will get an update on when the repair will be done. On 28 February I sent an e mail to the Nelspruit branch to ask if I can have an update regarding my repair.I received no feedback. I then sent a second e mail on the 3rd of March saying that I need answers as they did not respond my my previous mail.I still did not get a reply. I then sent an watsapp message to the Manager to ask for help. He said he would check and get back to me.On the 7th of March I sent a 3rd e mail but still no reply.I then received a message from the Manager on the 8th to say the couch is still at Alpine and he would update me the following week. On the 15th I sent the Manager a watsapp again as I have not had any feedback.I was then told that it was still with the supplier and he would be getting a booking the following day. I asked what booking and I was told a booking for the supplier to go to Rochester warehouse.I then received no other update. I sent a message again today to ask if I will receive my couches this week only to be told that they have not started on the couches yet and they are still waiting for material. It has been 6 weeks without couches at my house. Plenty of emails and messages. I never get feedback and have to beg for days before I am answered. How does the service work that a customer can be without couches for 6 weeks, nothing to sit on. And then only be told work has not been done yet. This is pathetic service and I want answers and I want my couches or I need to be borrowed something to the same value as I have now been inconvenienced enough. It has not gone on for far to long. WHERE IS MY FURNITURE...</p>