DN
Dshanta N

1 reviews | Active since Sept 2011

05 Nov 2015, 16:21

Bad attitude from driver and damaged goods

We purchased a lounge suite (over R40 000). The sales staff (Loyd and Keith) at your Woodmead branch seem to be the only ones willing to help. We scheduled delivery after 15:00 on Monday, 2/11/15. The driver Sihle phones me at 9:40am asking if he can deliver the goods. I explained that the delivery was scheduled for after 15:00 and he took off with me. Warren from the warehouse phoned me and I explained again that delivery should be after 15:00 only. At 13:30, Silhle phones asking if he can deliver the goods, again I said only after 15:00. Sihle phoned me for directions, he was rude and even put the phone down on me! He drove recklessly on the property, and kids and animals had to dodge the truck. On 2/11/15 we noted: 1-seater has a glitch in the reclining mechanism

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply05 Nov 2015, 16:37
Official
Hello Dee01,

Thank you for the bringing your complaint to our attention.

We are curently investigating the matter and the service agent for the Woodmead showroom will be in contact with you shortly to resolve.

We apologise for the inconvenience caused.

Kind regards
Rochester management