BAD AFTERSALES SUPPORT AND DISINTERESTED MANAGERS

I purchased the Skylar cat 5 lounge suite from your Clearwater Branch sometime in July last year.

We explained to the sales person that it was important for us to take a genuine full leather lounge suite as we’ve had the experience of using bonded leather and after a few years it started peeling.

We decided on the above mentioned full leather unit and Aamier also advised that the leather products should be purchased in order for us to clean and maintain the leather.

My daughter had a little accident on the couch (urine). We were however not to concerned and cleaned the couch with the cleaning materials as was recommended by Aamier. The stain was now dark brown and leaving a shiny feel to the leather. We thought that as it dried the stain would disappear but it never did.

Needless to say, I have one dark area on the three seater as compared to the rest.

We went to the Clearwater branch on several occasions to enquire about the stain and only at a later stage did we find out that the maintenance and cleaning solutions were not compatible with this type of leather (exotic leather apparently)

I am now quite perturbed to hear a comment that it was found that the liability lies with me in fixing this problem.

I need to also add that only after my husband kicked up a fuss in the shop in November/ December was our complaint formally logged.

I am very upset with how this is being handled.

Firstly, Aamier advised incorrectly. Secondly, I just want my lounge to look decent. Is this too much to ask? If your sales person advised incorrectly then acknowledge the mistake and lets find a solution to this problem. I am currently not using my lounge as It has a sofa missing.

NOW I AM BEING TOLD I HAVE TO PAY FOR THE REPAIRS BECAUSE OF ILL ADVISE FROM THE SALESPERSON I have spoken to Lydia from Clearwater Branch and emails Aneske - regional manager,but no responses unless I call the store only to be slapped with a quotation for repairs

Peter - ***