augusta bed

i reported my squeaky sounding and cracked bed in December 2014, which i bought and it was delivered in November 2014. I filled in the form and dropped it off in January 2015 and i was told that the people who work on these queries open after Jan 15. To this day i call every week to check status and they give me the run around, everytime telling me that Lean *** will call me to arrange for someone to come assess the damage. i then called Lean and she informed me that she never received any documents, she will call the branch and come back to me. im still waiting till today. i tried calling her afterwards and her phone goes to voicemail everytime. i bought this bed due to my sons arrival, and he is now 2 months old, i still have to deal with a newborn and a squeaky sounding bed which i have to tip toe around as it makes sound to any movements while sleeping. im so frustrated and tired of waiting. if i could dismantle this bed and drop it off i could. please come fetch your R8900 squeaky sounding bed and give me something proper. they used to call me daily to conclude the purchase, now they playing hide and seek with me. i would never do business with such people again.