Atrocious Service

Rochester is the worst service provider I have ever dealt with. One of the most *********** and unreliable organizations to deal with.

I sent in my Mykonos Day Bed for Repairs on the 26/02 and i havent received it back yet. Since then i was promised it would be delivered the Wednesday before the 1st lockdown, however no one arrived with the couch. I tried calling the number which i was given for delieveries for maybe 2 hours in total calling time and no one came back to me nor assisted me. I received a call in May to say that it would be delivered yesterday, still it never arrived and the numbers i have been given is either unavailable or there is just no answer until the call cuts off. After that I contacted the Woodmead store to get some assistance, eventually in June I was told that they have decided to do a refund and give me a replacement couch. In July, I then was told by the Woodmead store that the warehouse will do a credit however I will have to pay in a further R2000 in order to get a new couch because the couch price has increased. I said I dont have an additional R2000 to pay in and that I would prefer for a refund to be done and I will buy the couch else where, the Woodmead store requested some docs, which I sent through on the same day and they said the refund will be done within 10 working days. The 10working days passed, no refund was done. I then received a call in August from Dereck, he tells me that they will not ask me to pay in funds and they will give me a new couch and he asked if I'd be ok with that instead of taking the refund, I advised that would be fine because the only reason I was asking for the refund was due to the store asking me to pay an additional R2000 in. I received another call at the end of August, advising that the stock will be ordered with the Nelspruit store and then be delivered to me. Since then I have not been able to get an answer as to when I will be receiving my replacement couch. The remaining half of the couch was collect on Monday and a lady by the name of Pauline at the warehouse promised me that within 2 working days the new couch will arrive. The couch never arrived on Wednesday, no one has contacted me

Since then, I have spoken to 2 people both advised me that couch would be here by the 13th of October, nothing is here yet and no one is able to provide any feedback still. I have made approximately 400 calls to the Rochester Woodmead Store, the warehouse as well as the head office number and still nothing positive has come out of it.