atrocious service

Since Easter to date, they are refusing to assist me. They’ve since responded with an automated email thrice, each time they prompted me to respond. I have, and the customer care consulted only called me back today with not enough info. It was a courtesy call to say they won’t do anything and that I must accept that they will comfortably take my money on a monthly basis for a product that’s not complete. I never asked for an exchange, I simply asked for the missing accessories. I’ve resorted so drastic measures because they are making a fool of me.