Are your customers expected to be mind readers.....

I am expected to be a mind reader.

A chair I bought in June 2020 has broken. I logged a repair with the call centre on 2 June 2021. I get told to whatsapp a pic to *** and they will respond I do as instructed. <b> NO RESPONSE </b> I send a whatsapp to find out what is happening. I get told that they do not respond....... but I will be told what is happening I wait for a response.

I call the call centre on 7 June 2021 and get told that they will be collecting my chair during the course of the day. Don't get me wrong I am ecstatic that the chair will be fixed. The only problem is there is nobody home to help the collection centre. Our complex security is not aware that they will be arriving.

According to the call centre they tried to call me and it went to voice mail. Nobody left a voice message.

Now I will have to put in a days leave so that I can be at home to wait for collection.

When I ask the call centre to put me through to somebody senior I am told that they are not allowed to put call through. I have also had two staff members put the phone down on me.