Appauling service at Rochester Home Decor

<p>I am utterly disguisted by the appauling service that I received at Rochester Furnitures at Maponya Mall.I bought and paid cash for my couches ,received my receipt and delivery note.10min after leave the store I get a phone call from the store consultant requesting me to come back into the store. This was at 6pm(after operating hours).He then proceeded to tell me that they just recounted the cash and realised that it is R5000 short.I was extremely shocked by this as we (consultant and myself,including two other witnesses) recounted the money thrice!!!He then proceeded to tell me that I must make a R5000 payment ,as this error has never happened to them before ,they are used to counting 'bigger amounts' etc</p> <p> </p> <p>Feeling cornered and confused I immediately asked for all my money back and that they should cancel the order.They then told me to fill out a refund form,telling me that I will be refunded R5000 short,from my initial amount.I feel ****** and angry.</p> <p> </p> <p>7days later,I still have not received my money.I keep calling the head office and I'm being transferred back and forth.The same store consultant 'says' the refund was made 2days ago.I have not received ANY payment from Rochester.Someone help!!! :( . I want to take these people to the cleaners. </p> <p> </p>