Appalling service - Rochester, Parkview

I submitted a warranty claim on a sleeper couch mattress i purchased from Rochester, Parkview. The mattress was unbelievably uncomfortable to sleep on and actually caused bruising, not something you expect when you pay R8000 for a sleeper couch. I was told by Rochester that there is nothing wrong with the mattress and therefore they will not replace it. I queried why the springs push through and was told this is by design. I then asked for the mattress back, as well as a quote on an alternative foam variant as clearly the spring mattress is bad... I dealt with the manager of Rochester, Parkview directly. It has been 6 months, countless calls, and nothing to show for it. Despite the promise to keep me updated, he never got back to me. I have called every week for 6 months only to be told the same story. I now find out that that manager no longer works there, and there is a new manager. Nothing was recorded on the system either, so the new manager basically cant help. This is absolutely appalling service. I have given it many months of patience, but my patience has now run thin. There is only so many times you can be **** to before you take action. I will ensure that quite a decent amount of people hear about this!