APPALLING SERVICE EVER, once they have your money the do not care, you will be sent from pillar to post.

i bought a couch in March 2020, in 6 month the seam on the armreast started to split, I logged a complain on friday 23 Octoter 2020, they promised to pick up the unit on the 6th November2020, I paid a housesitter becouse i had to go to work, and nobody arived for the pick up, i then called the JD GROUP call center and a new date of 21 November 2020 was given for pickup, spent my entire Saturday waiting for Rochester pick up, nobody came. i then went to the store and store manager sent Email to ***** somebody who does not answer phone calls only response to Emails. then someone from Bradlows called me to confirm another new date AGAIN which was the 02 December 2020, and once again nobody arrived to pick up the unit. today is the 9th of December 2020, i was at the Store, the Manager told me that i am just a "Customer" i can not tell them how to do thier JOB, that i must just wait for them to come and collect the unit, gave me a new reference number.

The worst customer service ever.