Appalling Service

<p>I bought chairs at Rochester Rustenburg on the 7th of May 2016. The chairs arrived on the 9th of June and the colour was wrong so I sent them back. I went back to the store several times after the 6 week window period had lapsed to enquire how far my order was, but they said they are still on the way. I went to cancel my order on the 5th of August and requested my 30 % deposit back. The reason for cancellation was unsatisfactory service and the chairs were simply taking too long to arrive. I went to the store last week, on the 19th of August, to find out how far my cancellation was and they told me it was not processed yet. I have sent their head office mails on their website and sent them a message on facebook because I did not want to complain on this forum to tarnish the business name but after 3 weeks of cancellation and still no action I guess I have to complain.</p> <p>May I please have my money back. That is all I want now. I have bought other chairs from elsewhere.</p>