Appalling Service

Shocking and unbelievable service recriver from Rochester furniture shop. My sister ordered a number of items including a Mykonos day bed for me, all of these items were delivered on the Friday the 22nd of September 2017 but only the day bed was not up to standard. A complaint was logged with the sales man Mthokozisi Zee Mahlakala, the item was only picked up on the 19th of October. The drivers would just call during the day to say they are on the way, I mean hello we work you cannot just show up at some1s home during the week and during the day to pick up furniture not all of us always have some1 at home. The day they picked the item up, I was on my way to work and I received a call at 07:10 from them telling me they are on the way, I had no choice but to turn and go back home so that they could take the day bed as it was almost a month after the complaint was logged and mind you there was no prior arrangement done for this pick up.

Weeks passed, I would call and email the sales man but get no response, instead I would be transferred from pillar to post. I wold be given numbers for the call centre, call centre people told me to call the warehouse myself but still not solution. Baring in mind I still did not get my item until Mid November. The delivery was arranged for Friday 5pm but there was no delivery and no1 bothered to inform me about this, instead on Sunday am as I was getting ready for church the drives called to say they are on their way I had to let them know o had plans already and will see them during the day. After 11am on that Sunday they were calling non stop and sending please call me's saying that they've been waiting for too long and I'm wasting their time, like seriously who was it arranged with for them to just pop by on Sunday and not the Friday? When I got home, still the item was not correct. The cushions are too soft and sagging, plus the cushion covers were not corresponding they took the items back. A week later the sakes man called me to say that the ware house is saying that I damaged the day bed, the cushions cannot sagg with a proper foundation? To my disbelief I asked, who would sit on a Base without the cushion as that thing is so hard and point number 2 the Base still has statics from the shop it was never even assembled on delivery he said he will log another call and try for the item to be delivered before December 16 2017 as the warehouse will be closing.

Once again I was calling and emailing with no response till today as we are sitting on the 9th of January 2018 I do not have the day bed, I have not received any call or email but I have paid 3 installmens and month end they are expecting a payment again for an item I don't have. I had advised in November that they are failing they can take their stuff back and refund me but Zee advised that it does not work like that but till today there hasn't been anything, I don't want to deal with them anymore they do not knoe what customer service is. I'm disgusted, they are rude and hang up on customers or just scream at eat other while you are on hold.