Appalling post sale service

It appears from HelloPeter that this is a ridiculously common problem with this company. Summary:<br> - Rochester delivers damaged goods<br> - You contact Rochester immediately<br> - It takes months to get back to you and you're driven around the bend trying to arrange for someone to come collect the goods (PS they might just send you to Pretoria to drop the goods off yourself!)<br> - Add in further months of waiting with zero contact from any Rochester employee, and a frustratingly arrogant, casual attitude when you are forced to phone them to follow up<br> - You'll be lucky if you ever get your furniture back from them (I still haven't)!<br> <br> I've asked the salesman repeatedly that a manager calls me, tried to get hold of a manager, and have gotten nowhere. Its a frightening indictment on your company that my only remaining option is to warn all South Africans to avoid this nightmare of an experience at all costs.