Appalling customer service from Rochester Fourways Crossing

I am shocked, and disappointed at the poor level of service I have received from such a reputable brand. Having made two purchases from your brand within the last two months I would consider myself a loyal customer . I received excellent service at Woodmead with Alvina which urged me to come back to you when purchasing my couch. The biggest mistake I made though was dealing with Fourways Crossing that has left me rather infuriated and with the worst impression of your brand . I purchased the couch from Nishan Pillay on Sunday 03/06 and at the time was promised Tuesday delivery. I was also informed that I would be given a call regarding delivery . I received no such call. I have been calling Fourways Crossing from Sunday to no avail as the numbers on all correspondence and website are incorrect. 5 calls later I get to the bottom of the situation , my order was incorrectly captured by Nishan and logged as a collection. I understand there is room for human error, however I then spoke to Nishan who was flippant , arrogant and exceptionally rude to me. He has made no effort to rectify this error nor take ownership of the mistake he has made. This has now caused me severe inconvenience as i have since gotten rid of my old couch to accommodate the new and I am now stuck without a couch. I posted this on their Facebook page yesterday, it has since been deleted, I have sent a message on their Facebook profile as well as on their website to no avail as I have yet to be contacted.