Appalling Customer Service Experience

I absolutely disappointed and annoyed by the behaviour of the Regional Manager of Rochester Clearwater, Aneske. We honestly can't be following up with a query with regards to payments for the past 2 months. How does a company as big as you not have record of any payments made to you but we do? What reconciliation is being done. You tell us you didn't find any money and we go pay today and there are suddenly funds reflecting? I can't work with someone who then refers to me as an idiot, what kind of attitude is that towards a client? Its Its disgusting?