APPALLING CUSTOMER SERVICE

SUCH TERRIBLE EXPERIENCE FROM ROCHESTER FOURWAYS. BOUGHT A COUCH CASH ON SATURDAY AND WAS MEANT TO BE DELIVERED ON TUESDAY BUT IT WAS ONLY DELIVERED ON WEDNESDAY AFTER NUMEROUS CALLS TO THE STORE. IT WAS DELIVERED IN THE MIDDLE OF THE NIGHT AT 2300, MAKE MATTERS WORSE THEY DELIVERED THE WRONG COUCH AND THE ONE THAT WAS DELIVERED WAS FILTHY AND VERY VERY DIRTY. THEY TOOK IT BACK AND PROMISED TO BRING THE RIGHT ONE TILL TODAY THEY HAVE NOT AND THE MANAGER AT THE BRANCH IS NOT HELPFUL AT ALL. STORIES AFTER STORIES!!! HORRIBLE EXPERIENCE. SENT A COMPLAINT ON TWITTER NO RESPONSE, GUESS THE PROBLEM COMES FROM THE TOP. NO REGARD FOR CUSTOMERS AT ALL!!