Appalling Customer Service

We recently ordered a Couch online and called to enquire about delivery. We were told that someone would call us back, however no one did. Called again, repeatedly asking the very same thing, but no one seems to be able to give us an answer which I find quite pathetic. If we had known this would be the case we’d never have made the purchase with them. I will let everyone know just how terrible their customer service is and even request a refund. Your service is ridiculous!