Appalling customer service

<p>I went to rochecter in strubens valley to apply for credit and get some furniture there. this took place the beginning of June 2017, it is now end of July 2017 going into August and still waiting. Everytime when you call to check what is happening, the consultant is always off-sick and because he is off-sick nobody can assist, i have to wait for him to come back, then he comes back he promises to call me with feedback and never does, then i call again, because they never call you back as they promised, i get told the lady that does credit is off-sick and have to wait for her to return. What i fail to understand is where is customer service in all this? I am convinced that Rocherster staff dont know and cannot define what customer service is, and that says a lot about its management. How does a company stop running because one employee is off-sick, how does a business stops servicing its customers because one employee is off-sick? Can someone please help me understand this? How do you wait for two months if not more for credit to be finalised and all??? This is absolute disgusting and sickening customer service. If this is how the Rochecter management define customer service, then i am extremly worried. And guess what?! I am still waiting for Rochester to contact me, i am sick to my stomach with these people. I have never been to such a store that is absolutely excelling in mediocre. Rochester management get your store in order.</p>