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Jabulile S

1 reviews | Active since May 2015

22 May 2015, 12:16

Appalling customer service

Rochester team in Greenstone is unprofessional and need to be taught a few things about customer service. They don't bother to let you know when your order will be delayed and even have the audacity to shout at customers.<br> <br> Dulcy and Jean, you can rest assured that I will not be visiting any Rochester Home Decor in my life time.<br> <br> All I ask is that my refund is processed so that I can forget about this nightmare.

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply22 May 2015, 12:42
Official
Hello JabulileSmithy,

Thank you very much for the purchase made with Rochester.

We take your query very seriously and will forward it to the Regional Manager for this store.

Kind regards
Rochester Management