Appalling after service

Rochester has appalling after service. We bought couches a year ago and within this year,we weren't happy from the word go when they delivered , the came and exchanged them. Now few months later we had another problem with the recliners not closing properly, we logged a call via the store where we bought the couches,Carnival mall. It took them 5 months to collect the couch and said they were fixing the issue, Again this year we still have the same issue that they said they had fixed on the recliner, I told them we want a new couch and not for this one to be fixed,they took us from pillar to post, till today, we are stuck here with the broken recliner and no call, no email from Rochester, all they know is to tell you lie each time you follow. Oh I forgot to mention that the sales person,the manager they will not voluntarily call to update, no . You have to follow up and it's frustrating. We have had it with them and we want an exchange