Appalled

I was sold a faulty dining room set and when I asked to have it repaired since I was paying for insurance on it this was when I was told it was reject… it took about a month to be assisted being told my sales assistant was on leave and the manger was on leave also… when the manager was back from leave she appeared clueless about how to assist in the situation. Their faulty set was stuck in my house because they needed feedback from the warehouse on when to collect this took another 4 weeks just to get feedback… something that was reported late November til today no resolution… now I’m waiting on this “warehouse “ to notify them when they can collect …yet I’m still paying for something that has no use to me. Absolutely dissatisfied and disappointed by their lack of urgency and consideration of the inconvenience having their set in the house is causing.