Answer your customers complaints don't just take their money

A nightmare of a furniture store. Do yourself a favour don't go near it . Bought a set of couches December 2022. Couches were delivered, the 2 seater stitching is coming apart. Went directly to the store to ask for it to be exchanged was unable to as they have an exchange process to follow. Unfortunaly their process is that they are ***** , *******, and do not have any consideration for their customers, all they know is how to take your money. At the same time I bought two casual chairs they were delivered one of the chairs was new the other one was absolutely filthy obviously second hand. Same story as the couches ... they need to follow the process to change them. From the 17th December to today the couch issue has not been resolved the casual chairs were delivered yesterday. This is a furniture store I will never purchase anything from ever again. And just a reminder to the staff, you get shouted at, customers get annoyed with you because your service is appalling. Working for such a terrible company gives you a terrible name too. Absolutely dislike this furniture store, if I could give half a star rating I would. You don't deserve half a star. Get your act together, answer your customers complaints and improve your service and your quality. We the customers keep your doors open and pay your staffs salary.