Aggravated

<p>My husband bought couches from ROCHESTER North Gate on 16th May to this day we have never received them after we were promised that the delivery will happen the next day. It makes me furious to think that the manager of the store does not have high regard for Good Customer Service because my husband went back to the store on Friday to find out what was causing the delay, he was told there was a “system glitch” which we thought was a reasonable explanation hence we gave him the benefit of a doubt and agreed that they can deliver on Saturday at 2 o’clock. We should not have believed those ***** because it’s very clear that integrity is not in the culture of the employees . I have only one thing to say now can we be refunded before end of business today. we paid cash for the couches and delivery on the same day. The name of the manager is Jonathan Winchester</p>