1 reviews | Active since Apr 2016
After Sales and Customer Service NON EXISTENT (AKA- Once you leave the shop don't come back)
The only response I get from Rochester Home Decor is when I write a damning report on Hellopeter. If that is the way they want to damage their reputation that fine by me. After my last review on 22 April 2016 someone phoned me on 25 April to find out why I went to Hellopeter.com to complain . He asked if Rochester could arrange for someone to come and inspect the damage to the lounge suite to which I agreed. He promised that he would arrange it as soon as possible and get back to me. It is now a week and a half later with not a word from Rochester Home Decor (to which I shouldn't be surprised). This just goes to show that once you have left the store any further service from Rochester Home Decor is just pipe dream. If anyone could give me pointers on how to take Rochester Home Decor to the Consumer Council I would appreciate it.
Thank you for bringing your complaint to our attention.
The matter has been raised with the customer service department. We are currently in the process of sourcing the leather used for your item and will be in contact to advise on replacement of the panels.
We apologize for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
The matter has been raised with the customer service department. We are currently in the process of sourcing the leather used for your item and will be in contact to advise on replacement of the panels.
We apologize for the inconvenience caused.
Kind regards
Rochester management
We do agree with your concern. We will discuss the matter with the Regional Manager. We are constantly working to improve our customer service. We appreciate your feedback.
We do agree with your concern. We will discuss the matter with the Regional Manager. We are constantly working to improve our customer service. We appreciate your feedback.