Absolutely the worst service ever

Absolutely the worst service ever for Premium Products.

On the 22/03/2018 I purchased (in cash) a +R30000 couch and coffee table. The experience was average until the actual payment process began. Everything went downhill from that point.

A week in advance I notified the branch I was going to purchase in cash the Tuscan Lounge suit as well as the Genova coffee table. The representatives said there was stock and as soon as my funds cleared I can pay and have the order delivered. The sales person and manager was quick to reassure me on the sale however as I paid there was no stock on the lounge suite in New Market Mall warehouse and I either had to wait more than a week for stock or pay +R700 for delivery from Pretoria. I as a cash customer would assume the store would try and compensate me for the inconvenience however no trade discount was given nor any leeway for the error in stock which I confirmed a purchase for a week in advance.

I opted to pay the R700+ and give the store a day to arrange logistics and delivery on the weekend when I am available at home in Fourways (24/03/2018) as I stay between two homes.

Today (27/03/2018) I get a call at 12:33PM stating that the delivery team did not make it to the warehouse on time and hence my couch and coffee table cannot be delivered. Both the manager and sales consultant offered no options to suggest but delivery on Monday. Monday is a working day and I do not stay in Fourways as I work in JHB.

My entire lounge as been rearranged for the delivery as well as my existing couch placed in storage. Today I now have to rearrange my home once again as well as have no couch to sit on.

For Mondays delivery I now have to take days' leave (my personal leave which I will not be compensated for) as well as place all Mondays meetings on hold thus affecting my job to accommodate Rochesters incompetence.

This service is unacceptable and has cost me personal time and money for a product I paid cash for.

Additionally, show customers you care and that Rochester has some culture and respond to the complaints lodged on Hello Perter.

Thanks.