1 reviews | Active since Mar 2017
A disgrace
<p>Rochester couldnt care less that my Dad is terminally ill and we wanted to make his short time more comfortable with a Lazy boy. "We do not hold stock but can arrange for it to be deliverd to our store with a day or two" 2 days later "Sorry it was not put on the delivery truck as there was no space" after confirming with the store the day before that the chair will definitely be delivered today...and no one could give a rats a..</p> <p>You should be ashamed!@!</p>
Thank you for bringing your complaint to our attention.
We have investigated the matter and found that your delivery did transpire on the date of your complaint on the 10th of March 2017.
We apologise for the inconvenience caused.
Kind regards
Rochester Management
Thank you for bringing your complaint to our attention.
We have investigated the matter and found that your delivery did transpire on the date of your complaint on the 10th of March 2017.
We apologise for the inconvenience caused.
Kind regards
Rochester Management
No delivery transpired, I had to send my driver to collect it and he was made to wait one hour at the warehouse even though I was told by Northgate store that they had called the warehouse and advised that i would arrange collection.
No delivery transpired, I had to send my driver to collect it and he was made to wait one hour at the warehouse even though I was told by Northgate store that they had called the warehouse and advised that i would arrange collection.