4 Months without couch, terrible customer service from the store and regional manager

<p>My genuine leather couch was taken in for repairs in March 2017. The frame of the seat was broken and Rochester took the couch in for repairs. I have been calling the store since March to find out how long the repairs take. In June there was a change of staff and the manager who took the couch was no longer there. The new manager and staff could not find the couch on the system or in their stock. They told me that they have changed their systems and now fall under the JDG group and have new systems. I went into the store to get them to locate my couch. The manager then took me to the stock room and searched for the couch. The couch was then found and it was in a terrible condition, when the couch was collected it was in excellent condition. The manager and regional manager discussed the issue and agreed that they will replace the couch. Its been over 2 weeks now and every time I call the store they tell me that they are still searching for stock of a new couch. Its been 4 months without a couch. The staff and manager dont return calls and the regional manager says he knows nothing about my couch. I keep calling and still I get no resolution.</p>