31 DAY WAIT FOR A COUCH

If I could give you a big fat 0, I would. I am appalled and disgusted by the ****-poor service from your online sales department.

I paid R8,290.00 of my hard-earned money for a new couch for me and my four kids money I could have used for school fees. I have been waiting since 15 September, getting the runaround from your help desk, chat support, Instagram team, and call center.

I was given Tshepo Maketekete’s email and told he was a manager who could assist. I emailed him on 13 October after getting excuses for a month as to why my couch still hasn’t been delivered — and even he hasn’t bothered to respond.

I’ve wasted my energy, time, and airtime chasing people I already paid in full. Imagine having to fight this hard to get what you paid for.

Order number: ***