2 Weeks later still no delivery, no update, no callback

We purchased the Rotterdam 7pc set on the 15 August 2023 and we received a call advising delivery would be made on the 26 August 2023, after numerous calls to the store and unfulfilled callback promises we still do not have our unit delivered. We have not had any updates on the delivery. The lack of service received has been appalling, and not sure how the company is still in business. Before even purchasing the unit in store I had interactions with the customer care department inquiring on stock levels on this particular unit and which store had stock. The consultant I spoke to advise they are not able to see stock on hand for large units and I would have to go into store, which I did and made the purchase in store. Overall the poor customer experience received from Rochester, rest assured I will not be a returning customer.