JM
Jeenie M
1 reviews | Active since Mar 2015
04 Mar 2015, 08:33
10 months to fix 2 loose stiches of a R 50 000
I have been complaining about tehloose stitches of a Madrid Leather Lounge Suite taht I bought since May 2014. On 1st Feb 2015 some one came to collect teh defective couch - It is the 4th March and there is no sign of return - Pathetic Service
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Rochester Home Decor's replyOfficial
04 Mar 2015, 10:34Hello jeenie,
Thank you for raising your concern, the cushion that was collected from you is ready for redelivery, the service agent will try again to contact you to arrange delivery.
We understand your frustration in the wait and would like to emphasise that a repair turn around estimation is approximately 4 weeks and due to the influx after the closure period for the festive season we have been experiencing an added delay, we apologise for this and trust your delivery will be scheduled with you soon.
kind regards
Rochester management
Thank you for raising your concern, the cushion that was collected from you is ready for redelivery, the service agent will try again to contact you to arrange delivery.
We understand your frustration in the wait and would like to emphasise that a repair turn around estimation is approximately 4 weeks and due to the influx after the closure period for the festive season we have been experiencing an added delay, we apologise for this and trust your delivery will be scheduled with you soon.
kind regards
Rochester management
Rochester Home Decor's reply04 Mar 2015, 10:34
Official
Hello jeenie,
Thank you for raising your concern, the cushion that was collected from you is ready for redelivery, the service agent will try again to contact you to arrange delivery.
We understand your frustration in the wait and would like to emphasise that a repair turn around estimation is approximately 4 weeks and due to the influx after the closure period for the festive season we have been experiencing an added delay, we apologise for this and trust your delivery will be scheduled with you soon.
kind regards
Rochester management
Thank you for raising your concern, the cushion that was collected from you is ready for redelivery, the service agent will try again to contact you to arrange delivery.
We understand your frustration in the wait and would like to emphasise that a repair turn around estimation is approximately 4 weeks and due to the influx after the closure period for the festive season we have been experiencing an added delay, we apologise for this and trust your delivery will be scheduled with you soon.
kind regards
Rochester management