SM
Sam M

1 reviews | Active since Mar 2015

11 Oct 2016, 08:56

1 year 10 months; That's the wait

<p>I bought furniture from Rochester Woodmead. I waited an unreasonably long time for them to deliver the furniture. And have written to hellopeter before because of mix ups and plain poor service and an absence of communication. They delivered the wrong headboard, and even though I contacted them the same day, took a prolonged time to come and fetch it. They eventually came to pick up the incorrectly ordered headboard, but I haven't heard from Rochester since. I'd like a refund and to cut off all my ties with this shop. </p>

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply11 Oct 2016, 10:17
Official

Thank you for bringing your complaint to our attention.

As per your telephonic discussion with the branch manager, credit has been allocated towards your account in order for you to choose a different headboard.

We apologise for the inconvenience caused.

Kind regards

Rochester management