No Response After Months

My mother booked training with Robin Banks in May 2015. Shortly after fell ill and landed in hospital and missed the 4 training days. I was out of the country and once I returned I made contact with Yvette to find out what the next step would be, return monies or audio of the training just so that my mom wouldn't lose R4000 worth of training. I was told Robin Banks was out of town and that she would get bank to me within the next week or so. After a few weeks I emailed again trying to find out if a decision was made and I was told she was having a meeting with him that Thursday and that she would contact me with an answer on Monday morning. That was on the 20th of July. This is an outrage!! An international company with such an incredible reputation and yet when someone requests something this simple that there be no response for almost a month?! I am disgusted at how this was handled and how lightly this company is taking this issue. I would not recommend them to anyone anymore. I am still waiting on a response, just to receive training material that was paid for. Worst service I have had from an interactive company!