POOR CUSTOMER SERVICE

<p>I bought 2 boxes of natural sweet red 3lt wine a couple of month back and it turned out the one box was totally off. I refred this to Robertson Winery,and I had a reply from a Annemie Grobbelaar. She required the detail of the box and I sent it. I even offered to send the box of wine if they need to test it,but she did not get back to me. After a week I reminded her and she drew my mail out of an archive as she called it,and said they tested that batch and found no problem so it must be with my specific box,but they will replace it. A week later I had to mail again to ask when my sour box of wine will be replaced,and again she had to make some excuse. It is now 2 weeks later and still no word from her.</p> <p>IS THAT THE REASON YOU CANT FIND ANY 3LT BOXES OR WHY MY BOX IS NOT REPLACED,BECAUSE IT IS A BIGGER PROBLEM THAN SHE IS ATMITTING?</p> <p> </p> <p>I am sure honesty is sometimes better than being misstreated or ignored!</p> <p> </p> <p>Can someone else tell me and the country what is the real problem? </p>