Excellent Winery

So.. the courier service used by Robertsons and Cellar Direct delayed delivery of the wines by 3 weeks due to Covid19. Now we all understand the implication of Covid19 and having Mondays to Thursdays to deliver... but the expectation was never managed at the onset by the courier company. The terrible experience stemmed from non-communication and the excuses in the vein of Covid19 was over abused by the courier company in this experience. By week 3, when I had enough, I voiced my discontentment.

I want to however commend Ankia and Mpho at Robertsons winery - they ensured that I was refunded immediately and wanted to change the experience around by still having my box wine delivered at no cost to me.

Unfortunately.. the courier company used failed them again by having the wine returned to CT, even after this generous gesture.

BUT.. Robertsons was amazing in their communication and approach. And I want to raise this to the public and commend both Mpho Maroga and Ankia Niemann.

Thank you guys for trying.. thank you for communicating.. and thank you for your empathy.