1 reviews | Active since Aug 2015
Still waiting for my refund [Part II]
I lodged a complaint on 30 August 2015 year with the title : \Be very careful!! Stay away.\" <br> <br> The company responded on 8 February 2016 with the statement below in which they \"confirm\" (!) that I have been refunded. This is absolutely not the case! I'm still waiting for my refund and have no other option left than to start legal action.<br> <br> Hello beawyn,<br> <br> We are extremely sorry that you had a bad experience with us. <br> <br> Your order unfortunately had issues with the stock and we realise that this was not communicated properly to you at the time. <br> <br> We confirm that you have been refunded and are also sorry that this refund took longer than you had expected. We have subsequently increased our staff compliment and improved our systems in order to handle the growing volume of orders.<br> <br> Our offices are at 8 Squirrel Close, Constantia , Cape Town. We do not advertise this as it is not a showroom<br> <br> Again our sincerest apologies!"
We can confirm that when you notified us on the 8 February that you had indeed not received the refund, we immediately called you and your wife that same day to investigate. We said that we would come back to you. After investigation with Payfast and less than 24 hours later the refund was made and our new Client Relationship Manager emailed you the payment confirmation.
Should you have any further queries please email *** or call us on our new Switchboard on *** or *** or ***
Again our apologies for inconvenience caused
We can confirm that when you notified us on the 8 February that you had indeed not received the refund, we immediately called you and your wife that same day to investigate. We said that we would come back to you. After investigation with Payfast and less than 24 hours later the refund was made and our new Client Relationship Manager emailed you the payment confirmation.
Should you have any further queries please email *** or call us on our new Switchboard on *** or *** or ***
Again our apologies for inconvenience caused