Stay away from Robert Thomson! Their customer service is non-existent, their delays are unacceptable and they are now refusing to give me a refund!

<p>I ordered a duvet set for my son at the end of June 2016. Robert Thomson quickly debited my account and then mailed me to say there was a 3 week delay, depsite there being no reference to this on their website. After 3 weeks I enquired about the status of my order and despite e-mailing their customer services and calling, I did not get to speak to anyone at their company for another 2 weeks and was then told there was another 4 week delay. After nearly 2 months I contacted them again and was told that the order was delayed for another 4 weeks. I asked to cancel my order mid August 2016 and to date have not received my refund despite sending repeated e-mails and messages. They clearly do not value the customer and have shown complete arrogance in ignoring my request for a refund!</p>