Shocking

<p>I purchased a replica Mies van der Rohe daybed in May 2016. It was delivered after 13 working days. It was delivered damaged - scuffed corner. I immediately contacted the office of Robert Thomson to lodge a complaint. I was told it would be replaced. After 2 weeks, I followed up. My emails went unanswered. Eventually I was told I would receive it the following week. The delays continued like this for 4 months until last week when I decided that I was no longer prepared to wait. I asked for a refund. Initally no reply. When I asked Robert for his address so I could deliver it myself and come and see him, he refused to meet me, but agreed to collect it on Wed 31st August, and refund me on Thursday 1st September. It was collected on Wed. I emailed Robert to thank him for collecting, and asked him how he would refund if he hadn't requested my bank details. His curt reply 'we intend to ***** from you. Call the police'. I haven't received my refund, so he has indeed ****** from me.</p> <p>I have appointed a legal representative - if I haven't received the refund by the close of Thursday I intend to take legal action. I will also forward Roberts very unprofessional email to my architect colleagues & friends who Robert claims to have a 11 year friendship with. I think people need to be warned if he is *****ing from his customers.</p> <p> </p>