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suzane S

1 reviews | Active since Jun 2015

22 Jun 2015, 12:00

Don't Buy from Robert Thomson

First incident: I ordered some bar stools from Robert Thomson a few months back. They were late in delivery so I tried to find out what was happening. It took 3 emails and 4 phone calls to get back a response. Finally after much back and forward emailing, often 3 emails sent to one response, the chairs were delivered damaged. I sent them back and asked for a refund that took an additional week to get back. Second incident: I thought Id give Robert Thomson another chance as they were the only company to stock a certain table a client of mine requested. I ordered the table and went to check on my client about 2 weeks after delivery only to notice they delivered the wrong table, the cheaper one in fact. I have called and emailed to complain and am yet to hear a response. They have a terrible attitude and I recommend staying well away from buying anything from them.

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Replies (1)
Robert Thomson
Robert Thomson's reply11 May 2016, 07:56
Official

Hi

We are sorry for the bad experience you endured. We are constantly implementing better systems was we grow to ensure that we have a 100% success rate of good service. We deliver over 10 orders a day and we generally have a great service record. But we clearly dropped the ball in your case and we are terribly sorry. Robert Thomson Team