1 reviews | Active since Jun 2015
Don't Buy from Robert Thomson
First incident: I ordered some bar stools from Robert Thomson a few months back. They were late in delivery so I tried to find out what was happening. It took 3 emails and 4 phone calls to get back a response. Finally after much back and forward emailing, often 3 emails sent to one response, the chairs were delivered damaged. I sent them back and asked for a refund that took an additional week to get back. Second incident: I thought Id give Robert Thomson another chance as they were the only company to stock a certain table a client of mine requested. I ordered the table and went to check on my client about 2 weeks after delivery only to notice they delivered the wrong table, the cheaper one in fact. I have called and emailed to complain and am yet to hear a response. They have a terrible attitude and I recommend staying well away from buying anything from them.
Hi
We are sorry for the bad experience you endured. We are constantly implementing better systems was we grow to ensure that we have a 100% success rate of good service. We deliver over 10 orders a day and we generally have a great service record. But we clearly dropped the ball in your case and we are terribly sorry. Robert Thomson Team
Hi
We are sorry for the bad experience you endured. We are constantly implementing better systems was we grow to ensure that we have a 100% success rate of good service. We deliver over 10 orders a day and we generally have a great service record. But we clearly dropped the ball in your case and we are terribly sorry. Robert Thomson Team
