BF
Bronwyn F

1 reviews | Active since Jan 2015

08 Jun 2015, 18:49

Disgusting Attitude

We placed an order with this company. <br> They could not deliver on time and would do nothing to help us out so we were forced to cancel the order. <br> When I requested a refund, Robert told us we could only get our money back at month end to which we accepted. I called again at month end to ask what was happening and again we were told it will be done. A month has passed and we are still waiting to get our money back. <br> When we indicated that this would force us to not use them again the owner himself, Robert, rep**** to say that we must please never spec there products again (in a very sarcastic tone)<br> So yes their attitude is disgusting and I do not recommend them to anyone in the design industry.

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Replies (1)
Robert Thomson
Robert Thomson's reply11 May 2016, 07:57
Official

We are sorry that you had a bad experience with us. We can confirm that you were refunded. We work with many designers and have bene doing so for the past 11 years. We are always striving to improve our service levels as we grow. Sorry again for the inconvenience. Robert Thomson.com Team

Best regards,