Business that doesnt understand own business model

Given that this company is solely a online retailer, with deliveries being the only way of doing business with customers, one would not expect to hear courier-related problems as a reason for no delivery for 3 days in a row (this includes the fact that on one of the days the item was delivered in an inappropriate state). For an online-only company, delivery logistics are a core, if not THE core function.<br> <br> Clearly this is not understood by Robert Thomson, as I now sit with no table and a lot of \we can't get hold of the courier\". Incredibly poor service all-round. I strongly advise all potential customers to stay away as customer service goes out of the window the minute your money is received."