Roanza Furniture Distributors

I ordered a couch from Roanza Furniture Distributors (found on social media) and sent PoP for the 50% deposit on the 8th June 2020. This is required to secure the order. They said they take 21 working days to complete an order. 2 months later, I still had no couch.

I enquired about my order in July to which they responded that they were experiencing material shortage.

2weeks later, I follow up again (because if I don't, no one from their side says anything) and was told they are following up on the order.

The following day, I, AGAIN, follow up and I was told someone will call the coming Monday (3rd July) me to arrange delivery.

Come Monday. I called and the phone first took me to voicemail but eventually got someone to answer. She said her name was Vusi. During the phone call (which I was obviously furious) she apologized and said she will follow up with my order and will call me back in a few minutes .

Suprisingly she did. And mentioned that I will get a call on Wednesday (5th August) to confirm when on Friday (7th August) the delivery will be made.

I did not receive any call on Wednesday and I called them on Thursday (6th August). It said that the number does not exist (which is weird considering that I called again later in the afternoon and it just rang) anyway, in a panic, I then DM'd them to follow up (once again) .

Besides him telling me I'm being rude and that I'm the type of customer he doesn't want, it turns out that I was not the only one that experienced this! It seems like this happens to females who are also told that they either rude, disrespectful, have attitudes etc when they enquire about their orders.

Anyway, I was told I'd get my refund that will be processed immediately. I sent my banking details via email, and also sent a whatsapp message to confirm if it was received. After a run around with payment, I eventually got my full refund. I must say that I don't think I would have had my full refund if I did not expose them on social media(which seemed to be a concern to him) . There was also another lady that had to do this on social media to get her full refund. After getting my refund, I noticed that most of my comments on their Instagram page were removed and it was business as usual. My fear is that they will continue to do this and people won't even know. But there were a number of people that also complained after seeing my comments on Instagram (they too were removed).