Thumbs down

I recently traveled with them and the trip left a lot to be desired on my part. I am an optimistic person so the trip was not horrible but i had the following concerns: My initial problem happened when I wanted to make changes to the invoice due to some of the people I was meant to be traveling with having needed to cancel, Road trippers was not reasonable and didn't want to keep to the original terms as communicated in the initial quotation I received from them. They claimed the full deposit of R3000 was un-refundable instead of R1000 mentioned in their quote, mentionting that they had pre-booked with their suppliers and would lose money so I had to look for replacements. After several conversations, they eventually agreed to issue out vouchers for future travel

The second problem was when they claimed we had not met our terms of payment and demanded we pay a surcharge. This was after they had requested that 50% of invoice be paid by certain date (not initially indicated at the start of the quotation process), we met the deadline and we missed the the final payment deadline by less than 5 working days. After several emails they eventually said we didn't have to pay the surcharge. Thirdly, road trippers has failed to give me a hustle free travel experience and that is what I look for when I book travel through a third party. Someone to take off the stress of holiday booking, however with this trip i still had to have that stress. Lastly, the trip was advised as 7 days all inclusive and unaware on the last day after check in, we were notified the night before that after check in lunch and the following day's drinks would be out of pocket. this was 1 day before departure, personally i had spent all my free cash as this was not communicated in due time. As stated, the experience was great, it was a good trip however it was not free of hustles. My personal expectation when i use a travel agent is to have a hustle free vacation.