LS
Lee S

1 reviews | Active since Jun 2025

16 Jun 2025, 23:11

Fun

<div>Thank you Roadtrippers and Travel for the great experience I’m a first time traveller i enjoyed everything the people and the friendly stuff what I did not like was being left behind on Saturday for the festival I mean we were on time and the bus left us literally by a minute and all the other time we had to wait for other members by 15 minute or more .we had to spend about 400 for an uber to take us to the festival and I think my day just went sour that day even lost my stuff but nevertheless trip was awesome but I think the hosts could do much better I mean treat other people with as much respect as we all need we are there for fun irrespective of our professions Kevin and Max please do better next time.</div>

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Replies (1)
Roadtrippers Travel
Roadtrippers Travel's reply18 Jun 2025, 09:53
Official
Hi Lee, 

Thank you so much for sharing your feedback.  We’re so happy to hear that you enjoyed your first trip with us, and we’re thrilled that you had a great time overall.

That said, we’re truly sorry about your experience on Saturday. We completely understand how frustrating it must have been to be left behind despite being on time, especially when others were given extra leeway on different occasions. That’s not the standard we aim to uphold, and we sincerely apologise for the inconvenience and added expense you had to cover because of it.

We also take your point about fairness and mutual respect seriously. Our hosts are there to ensure everyone feels welcomed and equally valued, and your feedback will be shared with the team so we can do better moving forward.

 We hope to welcome you back on another adventure soon and show you the true Roadtrippers spirit at its best!