5hr ordeal

Went on a trip sold as 3 Countries trip, only for it to be actually 1 country. Botswana is just a transit country, you arrive in the evening, have supper and sleep as you have to be ready to travel by 7am the next day. Zambia is just the border, actually you walk the bridge by yourself, cross the border and comeback. If time allows you can pay a taxi to explore Livingstone on your own. The activities that are covered by the agency are great. They do not inform you of the other costs of possible activities well in time for you to budget well.

The nightmare of our trip was when coming back, we were stopped by VID (vehicle inspection division) in Zimbabwe and they found that the bus we were using does not have a permit to be there. This translated to a 5hr delay, we had to be dropped at a shopping centre and left to seat in the sun till everything was sorted. This is embarrassing and disgusting. We had to travel in the dark on unfami**** road that has potholes to Francistown. We got to the hotel at 23h00, the agency had arranged for supper at our request (but who eats supper at 23h00?). We had to sleep and be ready by 8am to travel to SA. On our way to SA, at Carousel tollgate we were stopped by SAPS then by Metro Police and they found that the bus documents are not in order. It made me realise that these people are really really reckless. How do you take people from SA to Zimbabwe and back with improper documents of the bus yet you insist that they have proper documents. On top of that we are required to have fully paid the trip 30days before departure date. They had the money, why didn't they get documents then.......yes, it is money related. Then after our return, we asked for compensation for the 5hr ordeal they put us in and they get arrogant by referring to supper at 23h00 as compensation (which by the way was demanded by us). It seems that not having proper documents for the bus is their style, few people within our group mentioned that last year they went to Lesotho with the same agency and similar problem was encountered. I travelled with them last year to Namibia and we also experienced mechanical problems with a bus we were using. It is clear that they cut corners.