Disputed payment at Road lodge Southgate

On the 12 March 2024 I checked into Road lodge Southgate for a business trip. I paid an amount that I belived covered 12 March 2024 to 19 Mach 2024. (Excluding 15 Friday and 16 Satuday becauses I planned to go home for the weekend ). On Sunday the 17th when I returned the Day manager (The person that I gave the money to was not working). So I had to pay again for the 17 Sunday to 19 Tuesday. On Monday the 18th and Tuesday the 19th we were very busy finanlising the project. I could not follow it up until on Tuesday 19 th when I was about to check out. The day manger and I could not resolve our differences. After the project I wrote to the complaints email of the hotel . A Regional/General manager called me we spoke briefly because it was just before a meeting with a client . I continued communicating via email. The regional manager advised that I would need to come in and view the video footage , I agreed to that proposal. On the 18 th of April I wrote an email to the Regional/General Manager with proposed dates of when I can come to his hotel to view the video. I suggested Friday the 19th or Saturday the 20th April 2024. I also suggested that he may propose different dates convenient for him. He has never responded to that email since. I have tried to look through the Road lodge main website to look for a complaints email address or number I could not find it. I tried calling the hotel but I always got the day manager and her trainee, they always said that the General Manager is not available Please help me resolve this complaint I do not know how to escalate it to within the Road lodge group since the General manager and day manager couldn’t/wouldn’t help me.